Version 2026.2 — effective July 29, 2026
Overview
This addendum to the engagement letter describes our standard terms and conditions (“Terms and Conditions Addendum”) related to our provision of services to you. This addendum, and the accompanying engagement letter, comprise your agreement with us (“Agreement”). If there is any inconsistency between the engagement letter and this Terms and Conditions Addendum, the engagement letter will prevail.
For the purposes of this Terms and Conditions Addendum, any reference to “firm,” “we,” “us,” or “our” is a reference to Forward Financial Holdings, Inc., its subsidiaries and affiliates, including but not limited to Forward Financial Tax LLC, Forward Financial Bookkeeping LLC and Scalable CFO LLC (“Forward Financial”), and any reference to “you,” or “your” is a reference to the party or parties that have engaged us to provide services.
Billing and Payment Terms
If our Agreement requires a retainer upon execution, you agree that the retainer will be earned as our professional time to complete the engagement is incurred. The retainer will be applied to the final billing, and any unused balance will be refunded at the end of the engagement.
We will bill you for our professional fees and out-of-pocket costs. Payment is due within fourteen (14) days of the date on the billing statement. If payment is not received within thirty (30) days from the date of the billing statement, interest will be assessed at a rate of 10% per month on the unpaid balance. You waive the right to dispute any charges unless you notify us in writing within fifteen (15) days of the invoice date.
All outstanding invoices must be paid prior to the release of the work-product(s) specified in the Agreement.
We reserve the right to withhold, suspend, or terminate our work for non-payment of fees. In the event that work is discontinued, either temporarily or permanently, as a result of delinquent payments or non-payment, we shall not be liable for any damages, penalties, interest, or losses you may incur as a result of the work stoppage. In such cases, you assume all risk associated with your failure to meet any governmental or other deadlines.
Termination and Withdrawal
Either party may terminate this Agreement at any time and for any reason upon providing thirty (30) days’ written notice.
If this Agreement is terminated before services are completed, the termination does not relieve you of the obligation to pay for all services rendered and expenses incurred up to the effective date of termination.
If we terminate for non-payment or conflict of interest, we bear no liability for any resulting consequences.
Proprietary Information
You acknowledge that proprietary information, documents, materials, management techniques, intellectual property, and other materials are a material source of the services we perform and were developed prior to our association with you and remain our sole property. Any new forms, software, documents or intellectual property we develop during this engagement for your use shall belong to us. During the course of your engagement with us, you shall have the limited, non-exclusive, revocable license to use them solely within your business. All reports, templates, manuals, forms, checklists, questionnaires, letters, agreements and other documents which we make available to you are confidential and proprietary to us. Neither you, nor any of your agents, will copy, electronically store, reproduce or make available to anyone other than your personnel, any such documents. This provision will apply to all materials whether in digital, “hard copy” format or other medium.
Conflicts of Interest
If we, in our sole discretion, believe a conflict of interest has arisen affecting our ability to deliver services to you in accordance with either the ethical standards of our firm or the ethical standards of our profession, we may be required to terminate our services without issuing our work product. You waive any claim against us for termination due to a conflict of interest.
Portals
We will utilize various collaborative, virtual workspaces in a protected, online environment. These portals permit real-time collaboration across geographic boundaries and time zones and allows Forward Financial and you to share data, engagement information, and deliverables in a protected environment. In order to use these portals, you may be required by the provider(s) of portal(s) to execute a portal agreement and agree to be bound by the terms, conditions and limitations of such agreement. You agree that we have no responsibility for the activities of the portal providers and agree to indemnify and hold us harmless with respect to any and all claims arising from your misuse of portals.
Forward Financial is not a host for any of your information. You are responsible for maintaining your own copy of this information. We do not provide back-up services for any of your data or records, including information we provide to you. Portals are utilized solely as a method of transferring data and are not intended for the storage of your information. Information on a portal may be deleted by Forward Financial with or without notice to you.
If you decide to transmit your confidential information to us in a manner other than a secure portal, you accept responsibility for any and all unauthorized access to your confidential information. If you request that we transmit confidential information to you in a manner other than a secure portal, you agree that we are not responsible for any liability, including but not limited to, (a) any loss or damage of any nature, whether direct or indirect, that may arise as a result of our sending confidential information in a manner other than a secure portal, and (b) any loss arising as a result of any virus being passed on or with, or arising from any alteration of, any email message.
You acknowledge and agree that we are not responsible for unauthorized access or security breaches that occur outside of our controlled environments.
Third-Party Service Providers or Subcontractors
We may use third-party service providers, subcontractors, commercially-available artificial intelligence, or software tools, some of which may utilize or offer artificial intelligence capabilities (collectively, “external party” or “external parties”), to assist us where necessary to help provide professional services to you or support the needs of our firm. You consent to our use of external parties. Our firm remains responsible for exercising reasonable care in providing our services, and our services and work product will be subjected to our firm's customary quality control procedures.
We may provide your confidential information to external parties in support of our services. You consent to the disclosure of your confidential information to those external parties. We take reasonably prudent business care consistent with our professional standards to prevent the unauthorized release of your confidential information.
In certain circumstances, we may require a separate, written consent from you before your information is transmitted to an external party or parties.
Our firm shall not be liable for the actions, errors, or omissions of any third-party provider.
Records Management
Record Retention and Ownership
We will not serve as the custodian of your records. We will return any original records and documents you provide to us. Our copies of your records and documents are solely for our documentation purposes and are not a substitute for your own record-keeping obligations under any applicable laws or regulations. You are responsible for maintaining complete and accurate books and records, which may include financial statements, schedules, tax returns and other deliverables provided to you by us. If we provide deliverables or other records to you via an information portal, you must download this information within 14 days. Professional standards may preclude us from being the sole repository of your original data, records, or information.
Workpapers and other items created by us to support the delivery of our services are our property and will remain in our control. We will consider requests for copies of workpapers and other items created by us in accordance with the AICPA Code of Professional Conduct. Our workpapers will be maintained by us in accordance with our firm’s record retention policy and any applicable legal and regulatory requirements.
Our firm retains workpaper files for a period of 7 years, after which they may be destroyed. Catastrophic events or physical deterioration may result in damage to or destruction of our firm’s records, causing the records to be unavailable before the expiration of the retention period, as stated in our record retention policy.
Working Paper Access Requests by Regulators and Others
State, federal and foreign regulators may request access to or copies of certain workpapers pursuant to applicable legal or regulatory requirements. Requests also may arise with respect to peer review, an ethics investigation, the sale of your organization, or the sale of our accounting practice. If requested, access to such workpapers will only be provided under the supervision of firm personnel. Regulators may request copies of selected workpapers to distribute the copies or information contained therein to others, including other governmental agencies.
If we receive such a request, we agree to inform you of it as soon as practicable unless we are prohibited from doing so by applicable laws or regulations. You may, within the time permitted for our firm to respond to any request, initiate such legal action as you deem appropriate, at your sole expense, to attempt to limit the disclosure of information. If you take no action within the time permitted for us to respond, or if your action does not result in a judicial order protecting us from supplying requested information, we may construe your inaction or failure as consent to comply with the request.
If we are not a party to the proceeding in which the information is sought, you agree to reimburse us for our professional time and expenses, as well as the fees and expenses of our legal counsel, incurred in responding to such requests.
Summons or Subpoenas
All information you provide to us in connection with this engagement will be maintained by us on a confidential basis.
If we receive a summons or subpoena which our legal counsel determines requires us to produce documents from this engagement or testify about this engagement, provided that we are not prohibited from doing so by applicable laws or regulations, we agree to inform you of such summons or subpoena as soon as practicable. You may, within the time permitted for our firm to respond to any request, initiate such legal action as you deem appropriate, at your sole expense, to attempt to limit discovery. If you take no action within the time permitted for us to respond, or if your action does not result in a judicial order protecting us from supplying requested information, we may construe your inaction or failure as consent to comply with the request.
If we are not a party to the proceeding in which the information is sought, you agree to reimburse us for our professional time and expenses, as well as the fees and expenses of our legal counsel, incurred in responding to such requests.
Confidentiality
In providing services to you, we may require information that is considered confidential and may include Personally Identifiable Information (PII), i.e. information that can be used to distinguish or trace an individual’s’ identity such as address, bank account and social security information. We will maintain all client information, including PII, on a confidential basis and have a duty to do so based on the standards promulgated by the American Institute of Certified Public Accountants as well as applicable laws and regulations. You assume the risk of loss if you provide us with information, including PII, which differs from the information we request in order to provide services to you in accordance with the Agreement.
Referrals
In the course of providing services to you, you may request referrals to products or professionals such as attorneys, brokers, or investment advisors. As a courtesy, we may identify professional(s) or product(s) for your consideration. However, you are responsible for evaluating, selecting, and retaining any professional or product and determining if the professional or product meets your needs. You agree that we will not oversee the activities of and have no responsibility for the work product of any professional or suitability of any product we refer to you or that you separately retain.
Limitations on Oral and Email Communications
We may discuss with you our views regarding the treatment of certain items or decisions you may encounter. We may also provide you with information in an email. Any advice or information delivered orally or in an email (rather than through a memorandum delivered as an email attachment) will be based upon limited research and a limited discussion and analysis of the underlying facts. Additional research or a more complete review of the facts may affect our analysis and conclusions.
Due to these limitations and the related risks, it may not be appropriate to proceed with a decision solely on the basis of any oral or email communication from us. You accept all responsibility for any liability, including but not limited to additional tax, penalties or interest resulting from your decision (i) not to have us perform the research and analysis necessary to reach a more definitive conclusion and (ii) to instead rely on an oral or email communication. The limitation in this paragraph will not apply to an item of written advice that is a deliverable of a separate engagement. If you wish to engage us to provide formal advice on a matter on which we have communicated orally or by email, we will confirm this service in a separate agreement.
Brokerage, Investment Advisory or Digital Asset Statements
If you provide our firm with copies of brokerage, investment advisor, or digital asset statements, we will use the information solely for the purpose described in the Engagement Objective and Scope section of this Agreement. We will not monitor transactions, investment activity, provide investment advice, or supervise the actions of the entity or individuals entering into transactions or investment activities on your behalf.
Disclaimer of Legal and Investment Advice
Our services under this Agreement do not constitute investment advice unless specifically engaged in the Engagement Objective and Scope section of this Agreement. Our services under this Agreement do not constitute legal advice.
Electronic Data Communication and Storage
In the interest of facilitating our services to you, we may send data over the Internet, temporarily store electronic data via computer software applications hosted remotely on the Internet, or utilize cloud-based storage. Your confidential electronic data may be transmitted or stored using these methods. In using these data communication and storage methods, our firm employs measures designed to maintain data security. We use reasonable efforts to keep such communications and electronic data secure in accordance with our obligations under applicable laws, regulations, and professional standards.
You recognize and accept that we have no control over the unauthorized interception or breach of any communications or electronic data once it has been transmitted or if it has been subject to unauthorized access while stored, notwithstanding all reasonable security measures employed by us. You consent to our use of these electronic devices and applications during this engagement.
Marketing and Educational Communications
If we send you newsletters, updates, explanations of technical developments or similar communications, it is strictly for marketing or general educational purposes and should not be construed as professional advice on which you may rely. These communications, by themselves, do not create a contractual relationship between us and you, a binding obligation for us to provide services to you, nor a requirement on our part to monitor issues for you.
Federally Authorized Practitioner – Client Privilege
Internal Revenue Code §7525, Confidentiality Privileges Related to Taxpayer Communication, provides a limited confidentiality privilege applying to tax advice in taxpayer communications with federally authorized tax practitioners in certain limited situations.
While we will cooperate with you with respect to the privilege, asserting the privilege is your responsibility.
Mediation
If a timely dispute arises out of or relates to this Agreement, including the scope of services contained herein, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try to settle the dispute by mediation administered by the American Arbitration Association (“AAA”) under the AAA Accounting and Related Services Arbitration Rules and Mediation Procedures before resorting to arbitration, litigation, or any other dispute resolution procedure. The mediator will be selected by mutual agreement of the parties. If the parties cannot agree on a mediator, a mediator shall be designated by the AAA. The mediation will be conducted in Texas.
The mediation will be treated as a settlement discussion and, therefore, all discussions during the mediation will be confidential. The mediator may not testify for either party in any later proceeding related to the dispute. No recording or transcript shall be made of the mediation proceedings. The costs of any mediation proceedings shall be shared equally by all parties. Any costs of legal representation shall be borne by the hiring party.
This provision shall not apply to any dispute of fees owed, billed or due.
Limitation of Liability
Forward Financial’s AND Forward Financial’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR ASSIGNS (COLLECTIVELY “Forward Financial STAKEHOLDERS”) TOTAL liability for ANY AND all claims, damages, and costs arising from NEGLIGENT ACTS, ERRORS, OR OMISSIONS COMMITTED BY US in the PERFORMANCE OF this engagement is limited to the total amount of fees paid by you to Forward Financial for THE service GIVING RISE TO THIS LIABILITY.
Limitation of Damages
Notwithstanding anything to the contrary in this Agreement, Forward Financial AND Forward Financial STAKEHOLDERS shall not be liable for any lost profits, indirect, special, incidental, punitive, consequential, OR SIMILAR damages, TO THE EXTENT SUCH DAMAGES MAY BE LAWFULLY LIMITED OR EXCLUDED, of any nature even if we have been advised by you of the possibility of such damages.
Indemnification of Forward Financial
You agree to indemnify, defend, and hold harmless Forward Financial and any Forward Financial Stakeholders with respect to any and all claims made by third parties arising from this engagement, regardless of the nature of the claim, and including the negligence of any party, excepting claims found to have arisen from the gross negligence or intentional acts of Forward Financial.
Designation of Venue and Jurisdiction
In the event of a dispute, the courts of the state of Texas shall have exclusive jurisdiction, and all disputes will be submitted to a state or federal court located in Dallas County, Texas. We also agree that the law of the state of Texas, except for laws governing the choice of law, shall govern all such disputes.
Timing for Disputes
You agree that any claim arising out of this Agreement shall be commenced within six (6) months from the date our services conclude as outlined in the Timing of the Engagement section of the Agreement, regardless of any longer period of time for commencing such claim as may be set by law. A claim is understood to be a demand for money or services, the service of a suit, or the institution of arbitration proceedings against Forward Financial.
Independent Contractor
When providing services to your company, we will function as an independent contractor and in no event will we or any of our employees be an officer of you, nor will our relationship be that of joint venturers, partners, employer and employee, principal and agent, or any similar relationship giving rise to a fiduciary duty to you.
Our obligations under this Agreement are solely obligations of Forward Financial, and no Forward Financial Stakeholder shall be subjected to any personal liability whatsoever to you or any person or entity.
Severability
If any portion of this Agreement is deemed invalid or unenforceable, said finding shall not operate to invalidate the remainder of the terms set forth in this Agreement.
Survivability
The following sections of this Terms and Conditions Addendum shall survive termination of the Agreement: Limitation of Liability, Limitation of Damages, Indemnification, and Timing for Disputes.
Assignment, No Third Party Beneficiaries
All parties acknowledge and agree that the obligations and responsibilities of this Agreement cannot be assigned to any third party except as agreed to in writing. This Agreement has been entered into solely between you and Forward Financial, and no third-party beneficiaries are created hereby.
Force Majeure
Neither party shall be held liable for any delays resulting from circumstances or causes beyond our reasonable control, including, without limitation, fire or other casualty, act of God, strike or labor dispute, war or other violence, epidemics or pandemics as defined by The Centers for Disease Control and Prevention, or any law, order or requirement of any governmental agency or authority. However, no Force Majeure event shall excuse you of any obligation to pay any outstanding invoice or fee or from any indemnification obligation under this Agreement.
Electronic Signatures and Counterparts
Each party hereto agrees that any electronic signature intended to replicate a written signature, shall be presumed valid, and we may reasonably rely upon it. For purposes hereof, “electronic signature” includes, but is not limited to, a scanned copy of a manual signature, an electronic copy of a manual signature affixed to a document, a signature incorporated into a document utilizing touchscreen capabilities, or a digital signature. Documents may be executed in one or more counterparts, each of which shall be considered an original instrument, but all of which shall be considered one and the same agreement.
Entire Agreement
This Agreement, including this Terms and Conditions Addendum, represents the entire agreement of the parties and supersedes all previous oral, written or other understandings and agreements between the parties. Any modification to the terms of this Agreement must be made in writing and signed by both parties.
By providing your mobile phone number to Forward Financial Tax LLC and opting in to receive text messages, you consent to receive SMS/MMS text messages from us related to your engagement, including appointment reminders, document requests, deadline notifications, and account or service updates. Message frequency will vary based on your engagement with us.
Message and data rates may apply. Standard messaging fees from your mobile carrier may apply to any texts we send or that you send to us. Consent to receive text messages is not a condition of purchasing any services from us.
To opt out of text messages at any time, reply STOP to any message you receive from us. After you send STOP, we will send you a confirmation message, and you will not receive any further text messages from us unless you opt in again. For help at any time, reply HELP, or contact us directly at hello@forwardfinancial.co.
We do not share or sell mobile opt-in information or your phone number with third parties or affiliates for their marketing or promotional purposes. Your information is used solely to communicate with you regarding the services described in this Agreement.
Carriers are not liable for delayed or undelivered messages. We are not liable for any delays or failures in the receipt of any SMS/MMS messages, as message delivery depends on factors outside of our control, including your carrier's network.
This SMS/Text Messaging Communications and Privacy Policy supplements, and should be read together with, the other provisions of this Terms and Conditions Addendum, including the Confidentiality and Electronic Data Communication and Storage sections above.